Privacy Policy

1Introduction

Welcome to SentientWare Tech Solution Pvt. Ltd. We are committed to protecting your personal and business information while maintaining a transparent and trustworthy business relationship.

This Privacy Policy outlines the terms under which we collect, use, store, and disclose data, as well as legal terms including Non-Disclosure, client conduct, and our refund policy.

2Information We Collect

We may collect the following information:

• Personal details (name, email, phone)
• Business information (company name, requirements, scope)
• Technical data (IP address, browser type, etc.)
• Communication records (email, support chat, call logs)

3How We Use Your Information

• Deliver services as per agreements or contracts
• Provide customer support and updates
• Analyze system performance and improve our services
• Send important notices, including updates or legal changes

5Client Behavior Policy

To ensure a professional working environment, we expect clients to:

• Communicate respectfully and professionally
• Provide accurate and complete information
• Avoid spamming, harassment, or threats
• Adhere to timelines mutually agreed upon

We reserve the right to terminate engagement if:

• Clients become abusive, unresponsive, or manipulative
• There is a breach of trust or misrepresentation of data

7Third-Party Services

We may use trusted third-party tools (e.g., Firebase, AWS, Google Analytics) as part of our service delivery. These platforms have their own privacy policies and data handling practices.

8Cookies & Analytics

Our website uses cookies to collect non-personally identifiable information for analytical and performance purposes. By continuing to use our website, you consent to our use of cookies.

9Data Retention & Deletion

We retain user data only for as long as required for the purposes described above or as required by law. Clients may request data deletion by emailing us.

10Intellectual Property

Unless otherwise agreed in writing:

• All code, designs, and digital assets produced by us remain our intellectual property until the project is fully paid.
• Licensing or handover will occur after full payment and mutual agreement.

11Legal Jurisdiction

This agreement is governed by the laws of the Republic of India. Any disputes shall be resolved in the jurisdiction of Brahmapur, Odisha.

12Changes to This Policy

We may update this policy from time to time. We encourage you to review it periodically. Updates will be reflected on this page with the new effective date.